One address, and a person reads it
No ticket portal, no chatbot. Support, billing, privacy and press all reach the same inbox.
Write in whatever detail you have. You will not be asked to fill in a form first, and you will not be handed between departments.
What you can write to us about
Support
Something is not working, a pin failed to publish, or you need help connecting an account.
Weekdays, usually within a few hours
Billing
Invoices, refunds on unused credits, or a charge you do not recognise.
Weekdays, within one working day
Privacy and data requests
Access, correction, export or deletion of your personal data.
Within 30 days, as required
Anything else
Partnerships, press, or a question that does not fit above.
When we can
What helps us answer faster
None of this is required — send what you have and we will ask if something is missing.
- The email address on your PinSked account
- The email address on your account
- For a failed pin: its title and roughly when it was due to publish
- For a billing question: the date and amount of the charge
If publishing stops
Scheduled pins that cannot be published are retried automatically, and you get an email if a pin ends up failing for good. Incidents that affect everyone are posted to the in-app banner and emailed to account owners.
Pinterest outages and rate limits are the most common cause of a delayed pin. When Pinterest throttles us, the queue slows down rather than dropping work.
Start with 25 free credits
Enough to save and render your first pins, make a few visual edits and publish a first week of your schedule. When you want more, top up from 100 credits for $1.