Email, and a person reads it
There is no ticket portal and no chatbot. Pick the right address and you will get an answer from someone who can actually change something.
Support
Something is not working, a pin failed to publish, or you need help connecting an account.
[email protected]Weekdays, usually within a few hours
Billing
Invoices, refunds on unused credits, or a charge you do not recognise.
[email protected]Weekdays, within one working day
Privacy and data requests
Access, correction, export or deletion of your personal data.
[email protected]Within 30 days, as required
Anything else
Partnerships, press, or a question that does not fit above.
[email protected]When we can
If publishing stops
Scheduled pins that cannot be published are retried automatically, and you get an email if a pin ends up failing for good. Incidents that affect everyone are posted to the in-app banner and emailed to account owners.
Pinterest outages and rate limits are the most common cause of a delayed pin. When Pinterest throttles us, the queue slows down rather than dropping work.
Start with 50 credits, no card
Enough to render a few dozen pins, draft copy for them and publish a first week of your schedule. When you want more, you buy a pack.